Keep Your Loved Ones at the Heart of the Family

CARE HOME
TESTIMONIAL
DATE
LIKE
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Dr Arackall

Please read the personal letter we received from Dr Arackal.

2019
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Rachel Woodhouse IIC

"I have been visiting Oakview on a regular basis since early June 2018. The purpose of my visits has been to support the team (staff and family) around a particular resident to use Intensive Interaction to enhance their social and communication experiences. I have always found the atmosphere at Oakview stimulating and calm, with lots going on. I have observed the staff have open, caring and supportive relationships with the residents, treating them with dignity and respect. This ethos has been also been apparent in the way I as a professional have been welcomed and supported in my work. Similarly I have seen how positively family members are welcomed and involved in the home. There has been a very person-centred approach to my involvement with the resident. This has been particularly important as their needs are very different from many of the other residents. It was a member of staff who instigated my involvement, as she felt that the person might benefit from Intensive interaction and this has proved to be correct. I have been particularly impressed by the open and forward thinking approach of the individuals that I have had dealings with. Intensive Interaction is not a standard approach in Dementia Care (although it is becoming increasingly recognised to be of benefit) and requires thinking outside the box. However it has been embraced by the organisation as they have seen the benefits for this resident and can see its potential for others within the home. They have expressed an intention to invest in training in the future. On a more practical level, the accommodation is bright and functional and I have always observed the home to be clean and safe. The system for gaining access to the building is well managed, making visitors feel welcome while ensuring security for vulnerable residents. Rachel Woodhouse (Intensive Interaction Coordinator) November 2018"

2018
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Thisbe, Gfitness

"My name is Thisbe and I am a fitness instructor for elderly and disabled clients. I work for a company called Gfitness and work in many homes all over the country. By far Oakview is the top on my list for the following: Professional approach: with taking care of residents and each other Team work: exceptional, care for each other and help when needed Hygiene and cleanliness: outstanding, when you come into the building it's fresh and we'll kept Welcoming: extremely warm friendly atmosphere I now have built a wonderful repour with staff that I am now massaging some of the residents alongside exercise classes. The residents are so well cared for I would be very happy if my mum went there, because I would know I could rest as in my view it's the very best care home in the area. I wish you all a lovely Christmas and a prosperous new year Kindest regards Thisbe@gfitness"

2018
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Lorraine Hocken, DN Team

"All the hard work and effort of the proprietors, management and care staff has allowed Willow lodge to become a well established home offering an effective level of care for its residents along with the atmosphere and activities provided."

2013
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Suit Room

"We have peace of mind knowing every need is taken care of immediately 24 hours a day and each member of staff not only give 100% in their duties but give that love and hugs (that we all need) for every resident at Willow Lodge, so thank you for being there for the family too."

2013
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Tanys Warrick O'Connor's Daughter

"I wanted to write to you on behalf of my sister and myself, to express our gratitude for all you have done for Warwick and for us. We have always found everyone so kind and the cheerful caring attitude exhibited by all has made a difficult situation much easier to bear. I have always been impressed with how you all talk to the residents and are not afraid to show them affection."

2012
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Mrs Lynne Plater

"I would like to say how pleased we are so far with the service mum is receiving. The staff at Willow Lodge, however busy, seem to find time to talk to us when visiting and also to attend to mum's needs. Mum appears settled even though it is only a week and from my sister and my point of view that is most important."

28/06/11
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Gail Poulty, Relative

"Mum looks so well and settled so on behalf of all the family, thank you for the care and commitment you all give to her - we are so grateful"

 

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All of Alice Gauntlett's Family

"The family of our dearest mum Alice Gauntlett would like to say a big thank you for all your kindness and compassion you gave our lovely mum. It was a comfort to all the family knowing mum was well cared for."